Ratio Watches Worldwide Warranty Policy

We build our watches and straps to be worn in real conditions, and we stand behind them. This policy explains what we cover, for how long, and how to reach us if something is wrong.

Warranty Coverage

  • Ratio Freediver X Watches: 5-Year International Warranty
  • All Other Ratio Watches: 2-Year International Warranty
  • Ratio Straps: 1-Year International Warranty

Coverage runs from the date of delivery and applies worldwide.

60-Day Free Return & Replacement Guarantee

If a problem appears within the first 60 days of delivery, we will replace the product free of charge once the faulty item is returned to us. Contact us and we will guide you through it.

After the first 60 days, we will handle your case under the terms set out below.

Watches

What is Covered

Defects in materials or workmanship affecting the internal mechanisms of the watch.

Included in the Warranty:
  • Movement or internal component malfunctions
What is Not Covered

We take care to build watches that last, but some things sit outside the scope of this warranty. We do not cover external damage or issues caused by improper use, including:

  • Water or moisture damage
  • Physical damage to the case, crystal, or glass
  • Missing stones or gems
  • Damage to the bracelet, strap, or band
  • Damage to the crown, stem, or finishes
  • Broken or damaged clasps and buckles
  • Normal wear and tear from everyday use
  • Issues with the battery
  • Damage resulting from servicing by an unauthorised third party

Note on third-party servicing: Servicing by an unauthorised third party voids this warranty. Our service team can identify these cases, and any resulting repairs will be charged accordingly.

Straps

Ratio straps purchased as separate products carry a 1-Year International Warranty against manufacturing defects.

What is Covered
  • Stitch failure or unravelling
  • Delamination, peeling, or separation of layers
  • Cracking or splitting of the material
  • Faults in the buckle, keepers, or spring bars
What is Not Covered

Straps are worn items, and the way they age is part of how they are made. The following fall outside the warranty:

  • Normal wear and ageing, including patina and colour change on leather, flattening or shine on microfibre, and surface abrasion
  • Damage from misuse, accident, or modification
  • Deterioration from prolonged exposure to water, perspiration, sunlight, or chemicals
  • Straps fitted to a watch at the time of purchase, which fall under the watch warranty exclusions above

Approved strap claims are resolved by replacement rather than repair.

Making a Claim

For Watches
  1. Get in Touch: Email us at contact@ratiowatches.com or use our Contact Form. describing the issue. We will review it promptly.
  2. Send it in: If a repair is needed, we will ask you to send the watch to us and return it to you once the work is complete.
  3. Shipping: You cover the cost of sending the watch to us. We cover the cost of returning it.
For Straps
  1. Get in Touch: Email us at contact@ratiowatches.com with your order number, a description of the issue, and clear photographs.
  2. Assessment: We will review the photographs and confirm whether the claim is covered. In most cases we can resolve it without asking you to return the strap.
  3. Replacement: Approved claims are replaced at no cost. If the original is unavailable, we will offer a suitable alternative.
Contact Us

If you have any questions, email contact@ratiowatches.com or use our Contact Form. Our support team is available Monday to Friday, 9 AM to 5 PM, and will respond as quickly as we can.

This warranty is provided in addition to any rights you hold under the consumer law of your country, and does not affect those rights.

Thank you for choosing Ratio.