When I first saw the RATIO Skysurfer Pilot RTS302-Blue dial watch, after unpacking it, I was delighted. At first glance, I noticed that it is of exceptional quality, made of well-chosen materials - steel case with a beautifully polished case, sapphire glass and so "clean" that the readability of the beautifully crafted hands is really at an enviable level. The beautiful "Sunrise dial" caught the light and shimmered from dark blue to black in a unique way.
The dial with such beautiful hands, which have beautifully applied flumination, gave the impression of a very luxurious and expensive watch. The key with the "Pi" logo is another outstanding detail that also adorns the secondary.
To be honest, I am most delighted with the exceptionally written numbers on the dial and the beautifully drawn minute divisions, especially that every 5 divisions make up one unit - this is the first time I have encountered this on a watch in this price range.
The 38mm size seems to be made for my wrist size. I am also very satisfied with the strap in blue color, made of beautiful and soft leather - the watch sits extremely well on the hand.
And what more could you want for this money, the watch looks much more expensive and I couldn't take my eyes off the dial, especially in daylight.
I would have bought it with a black dial, but it was not available at the time.
However, I now come to the second, "black side of the coin".
From my great delight after opening the box and setting the time, the next day was a total disappointment - my new, beautiful watch in one day rushed a whole +90 seconds. I immediately reported it to customer support and received words of encouragement - the watch is new and will take maybe 30 days to start working properly.
Every day I adjusted it and monitored it, better accuracy appeared, but never below +38 seconds per day.
Even after seven days, the accuracy did not drop below +28 seconds per day.
What bothered me the most is that the specification on the website says that the accuracy is up to +20 seconds per day, and it can be far more accurate if you go to a good watchmaker, ignore and waive the warranty, and he regulates the accuracy up to +10 seconds per day.
I honestly went to an experienced watchmaker to ask him to adjust the watch to be more accurate. He did not open the watch, but put it on "Timegrapher" and said: well, the watch works precisely, it is at "zero" and no adjustment of the mechanism is possible because it cannot be slowed down.
It was not clear to me what he wanted to say, but when he explained it to me, it was clear to me that the mechanism is factory-regulated. You can speed up, but you can't slow down - that's how "Timegrapher" shows.
When I asked what I should do, he simply answered: "Contact the person you bought it from".
So I did and every day I contacted customer service saying I received a faulty watch. I was ready to give it to a child to use as a toy, and I was ready to regret the money I used to pay for the watch, taxes in Serbia and customs.
But I got lucky thanks to the customer support of "RATIO" watches - they agreed to exchange the watch and send me a correct one.
Today I sent the watch back to Singapore and I sincerely hope that everything will go well and that in about 20 days I will be wearing the RATIO Skysurfer Pilot RTS302- Blue dial on my wrist again.
If only I get a working watch now and I will be the happiest, I will not part with it because it is truly unique and beautiful. To be honest, I already bought four new straps for this watch in the following colors: dark brown, light brown, gray and "Sueda light brown" because I think the brown 19mm straps will match the blue dial very well.
All in all, I hope to get a new correct watch, I thought I would give a negative rating and write all the worst about the RATIO brand, but I would be wrong.
And I want to take the opportunity to thank the "RATIO" brand and customer support, and most of all those with whom I interacted the most: Sally, Katherine, and most of all the wonderful Lily C.
I love you a lot, first "RATIO Skysurfer Pilot RTS302- Blue dial" and then you mentioned.
Thanks again to everyone, I hope that this beautiful watch will become a part of my everyday life and that the new watch will remind me of all these wonderful people !!!
Biggest heart to Lily C. ❤️
and all of you who love watches, don't miss the opportunity to find one of the wide range of extremely cheap and high-quality watches in your collection!!!
I hope I will be happy again soon, and all the best to all RATIO watch buyers and don't think too much, but beautify your hand with high quality watches at an extremely affordable price.
Cheers!!!
Ah yes, I hope that I will contact you again soon, but happier, with a new and correct, precise watch and that I will soon have a black and maybe a white razor in my collection !!!